User

The most common way is for users to register themselves in the system by purchasing a membership or a place in a form. If you need to help a customer register or you are going to set up a company, go to Users in the admin menu and click on + in the top right corner.

There you will be taken to a registration form and can fill in personal/company information, set roles/authorizations in the system, send a welcome email, and indicate whether they should accept your terms and conditions when they log in for the first time.

Here you can edit the user's personal information. They can edit their name, address and phone number themselves, but if their email address has changed or their social security number has become incorrect, you will need to help.

You can also add notes to the profile, it's not something the customer sees unless they request an extract of what's saved about them. But since Wondr is not a journal system, it's important to keep GDPR in mind when adding notes.

It is possible to charge for things that are not from memberships or bookings in Wondr. Via Checkout you can retrieve Products ( Settings- Products) or add manual order lines.

Wondr is not a cash register, which means that all orders are linked to a user profile.

Here you get an overview of the user's Bookings, these are all bookings that have been linked to the user profile. In the list you see the date if the pass is checked in or cancelled, you see which membership was used when booking or if it is an order linked.

Here you get an overview of the check-ins the user has made, you also see if they received an error message.

Pottkonto is used to manage Friskvård pots and Gift Cards.

You need to contact support to get it activated!

If the customer needs help setting a new password or if you want to resend the welcome email, do this.

Under the Roles button, you can change permissions for users in the system.

If you use the Groups function to filter out different groups of users in, for example, Reports , you add the groups here.

In the log you can see what happened to the user and see who did what.

Under the Notifications button, you can see how the user has chosen to receive their notifications and change those settings.

If the customer wants to know what is registered about the person in Wondr (according to GDPR), they can use the Export data button to download the data via Excel or a time-limited link.

Here you will find which Terms & Conditions the user has accepted.

The button does exactly what it sounds like, Delete user. If you delete a user but then change your mind, you have 30 days to retrieve the user again (via Reports- All users and filter on Deleted). But after 30 days, all history disappears except for the personal data on the orders, which must be saved according to the Accounting Act.

All the user's Orders are managed here. There are 4 tabs, under Upcoming we find planned payments. How many we see depends on the membership setting, the most common is 6 or 12. Here you have the option to activate them early, postpone processing or add something.

When an order is in Processing , the payment process has started and the system will attempt to charge the Default Payment Method unless otherwise specified.

Failed orders are those that have not been processed, e.g. when paying by card, the system tries to withdraw money 6 times before the order ends up under Failed . If no payment method is specified, they also end up here. An order that is under Failed generates a mailing to users and the payment must be handled by users or staff. All orders that are under Failed can be found under Reports - Finance - Failed payments.

Under Completed orders , we find those that are registered as paid, from here we can credit or partially credit orders.

Cancelled orders are, as it sounds, cancelled or not executed.

The customer cannot create an installment plan themselves, so you need to help with that.

Here is an overview of all the user's Bookings , with information about which membership or order is linked and the status of the booking.

Here you will find the customer's entered payment methods. If they have entered several, the payment method with a colored check mark (the top one) is the default. The customer cannot enter direct debit and invoice themselves, you must help with that.

Here you can see which active and upcoming Memberships are on the customer's profile. Under the button that looks like a clock with a back arrow, you can see which memberships they have had before, and activate them again. Under + there is the option to add new memberships if they have the Sales channel staff set to the membership. As staff, you have the option to Customize, individualize prices, start date, payment start or other payer, or Choose, then it will be added with the settings and price that are set. The memberships are found under the Membership Group they are in.