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Unfreeze a frozen subscription

Guide to ending an active freeze period before the set end date.

  1. Go to the customer's profile page and scroll down to subscription

  2. Click Edit on the subscription

  3. In the menu that becomes visible, proceed to Freeze

  4. If the subscription has an active freeze, the Activate freeze check box is checked. To "unfreeze" the subscription, uncheck the activate box

    *Don't forget to double-check the profile's upcoming orders so that those that were previously 0 SEK during the freeze period now have an amount

NOTE: If the binding period, next payment date or end date have been postponed due to the freeze, these must be managed and reset manually by you. They will not be reset automatically when the freeze is removed. THIS IS VERY IMPORTANT.

Subscription overview showing an All Inclusive plan with price, binding period, activity limits, dates, and an Edit button.Freeze membership view with options to activate freezing, select start and end dates, allow booking, and save changes.

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Freeze subscription

 

Last edited: 10/7-2025