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Member can terminate subscription

Settings to activate the feature and step-by-step instructions on how the member can complete the process.

Activate the function

Settings

This feature must first be activated to be available as an option on the subscription types and then it is set per subscription which ones members should be able to terminate on their own.

  1. To enable the feature, go to Settings>Customers and scroll down under "Registration Settings" until you see "Subscription Cancellation Settings".
  2. Check the box "Allow user to cancel subscription".
  3. Alternatively, you can also specify a person who will receive a notification when a user terminates if you still want to keep track. Select that person in the "Users to notify when subscription is terminated" box.
  4. Then go to Customers>Subscription Types and edit the subscription types that should be able to be terminated by members.
  5. Check the box "Allow user to cancel subscription".

Now the members can terminate the subscription themselves, of course they cannot terminate before the binding period is over and if there is a set notice period, it will also take effect. So depending on the binding and notice period, the system will give the earliest possible date for termination.

How does it work for members?

This guide outlines the self-service cancellation process for members via the Wondr App and the Member Web Portal.

The app

  1. Tap the Profile Icon (initials) in the top-right corner.
  2. Select My subscription from the menu.
  3. Locate the active subscription and tap Cancel.
  4. Select a Reason for Cancellation from the dropdown menu and tap Confirm.
  5. The system will display the final contract end date (calculated based on the specific binding and notice periods). A confirmation email and notification is automatically sent to the member.

The Web

  1. Click the Profile Icon in the top-right navigation bar.
  2. Select My subscription from the menu.
  3. Navigate to the subscription and click Cancel.
  4. Select the reason for cancellation and click Confirm.
  5. The interface will confirm the termination date according to the member's contract terms. A confirmation email is sent immediately.

 

 

Last updated: 6/5-2026