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Unblock user after X number og days

Create a rule that automatically unblocks a blocked user after a certain number of days.

Intro

In this article, we describe step-by-step how to create a smart rule that unblocks users after a certain amount of time.

NOTE: This rule is only needed if you have an active rule that blocks users when they have missed appointments.


 

Do this:

Go to Settings > Smart Rules.

Tap the plus icon to add a new smart rule.

Select trigger

The first step is to choose what type of event in the system will trigger the rule. Select the option "All users, once per day".

Now it's time to set up the smart rule.

Start by filling in "Name", in this example we have chosen to name the rule "Clear blocking". Below there is a checkbox to activate the rule, check it and the rule will take effect when you have finished creating it.

Under filtering, first press the "Add comparison" button.

In the first drop-down list, select: "User - Blocked".

In the second drop-down list, select "Yes".

(In the top drop-down list where you choose between "and" or "or", leave "and" as is).

 

Then press the "Add comparison" button again.

In the first drop-down list, select "User - Reason for Blocking".

In the second drop-down list, select "=".

In the third drop-down list, select " Must be EXACTLY the same text as you entered in the "Reason for blocking" box in the rule that blocks the user "


Then press the "Add comparison" button again.

In the first drop-down list, select "User - Time of blocking"

In the second drop-down list, select "More than days backwards"

In the third drop-down list, select "Number of days customers should be blocked, e.g. 14 if they should be blocked for 2 weeks".

It should now look like the image below:
Unblock user after X number of days

Choose action

Add an action via the plus sign

Select "Warnings & blocking - Unblock User"

Then set "Repeats"

Number of days until this rule can run again: 1

Subject

User

Press "Create"