Report: Failed orders (Grouped)
This report groups all Users with failed payments.
Overview
To locate the Failed orders (grouped) report, go to Reports > Economy > Failed orders (grouped)
This report compiles all failed payments currently in the system. This report is easy to navigate and compiles all failed payments each member has and how high the total amount is.
Wondr does not have any kind of collection function. This report is intended to provide a clear overview of failed payments so that you have the opportunity to contact customers who are not paying their subscriptions.
Name
The user's name. You can click on the name to go directly to the customer's profile where each failed payment can be viewed individually in order format.
Social security number
The user's social security number.
Phone number
The user's phone number.
User's email.
Count (processing)
Number of failed orders being handled (waiting for payment) on the user's profile.
Total (processing)
The total amount being handled (available for payment).
Count (failed)
Number of failed orders on the user's profile.
Total (failed)
The total amount that is unsuccessful.
Earliest
When the first withdrawal attempt was made.
Default payment method
The user's default payment method.
📚 To learn more about failed payments please see the following articles:
Last edited: 4/7-2025