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Cancel an activity and notify participants

Sometimes things don't go as planned and an activity has to be cancelled. Here's a guide on how to cancel a session and notify everyone booked.

  1. To cancel an activity, go to the schedule and click on the activity

  2. Then click "Edit" (the pencil)

  3. Scroll down a little further in the image and press the "Cancel activity" button

  4. Fill in the reason for the cancelled session and then press the Save button. Leave the "Send notification to booked" box checked and all participants will receive a notification that the activity is cancelled

  5. There is now a note stating that the activity is canceled and no one can book it

Activity details view for a cardio session in “Stora salen” showing date, start time, duration, available spots, reserve slots, and check-in status. The participants list is visible below with individual check-in buttons.

Activity edit actions section with an option to notify participants about changes. Buttons are shown to save or remove the activity individually or for this and future repetitions, and a highlighted Cancel activity button is displayed.

Cancel activity dialog for a HIIT Mix session in “Stora salen.” A text field for the cancellation reason is filled in, the Send notification option is selected, and a Save button is shown.

Activity details view for a cancelled cardio session in “Stora salen.” The session shows date, start time, duration, spots, reserve slots, and check-in status, with a cancellation notice stating “Instructor is sick” displayed below the activity details.

Last edited: 9/7-2025