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Avtalegiro - Guide to Setup

With AvtaleGiro, membership payments are automatically withdrawn from members’ accounts each month. Here you will find a guide on how to get started with AvtaleGiro in Wondr

Get Started with AvtaleGiro in Wondr

To offer your members seamless payments via AvtaleGiro in Wondr, certain agreements with your bank must be in place. This guide will help you with the setup, whether you already have an existing agreement or are starting from scratch

🛠 How to proceed if you already have an OCR agreement today

If you are already using AvtaleGiro, you need to contact your bank and request the following changes:

  • Change the Customer Unit ID: Ask your bank to set the Customer Unit ID for the data sender and data receiver of FBO to 00233077.

  • Distribution: The bank will then notify Mastercard Payment Services that the distribution is being moved to the new Customer Unit ID, so that Wondr can access the data.

  • Format: Important! Lists sent to our Customer Unit ID (e.g., L00202) must be submitted as a CSV file

How to proceed if you are creating a new AvtaleGiro agreement 

📋 Prerequisites

Before we can activate AvtaleGiro in Wondr, the following three forms/agreements must be in place with your bank:

  1. OCR-Agreement: For automatic matching of payments.

  2. Electronic Agreement Signing: Allows customers to sign up for AvtaleGiro directly when purchasing online.

  3. Welcome as a User: Confirmation that the service is active.

Contact your bank and request the setup for AvtaleGiro. You will then receive and need to complete the following:

  • Electronic Agreement Form: Download the form here. Remember to check AvtaleGiro as the desired product. 

  • OCR Giro Agreement: Download the form here .This ensures that payments are automatically matched in Wondr without manual work. 

  • Welcome as a User Letter: This is your confirmation that everything has been correctly set up by the bank.

📤 Information Wondr Needs from You

Once the agreements with your bank have been submitted or updated, you must send the following technical details to your onboarding team via Trello:

  • Your bank account number

  • The KID setting you have chosen

Provide this information in Trello to the card assigned to the onboarding team. If you do not have access to Trello, contact support.

Important: Make sure that the Electronic Agreement Signing is activated. Without this, your customers will not be able to purchase memberships with AvtaleGiro on your website.

🧪 Validation and Testing

You can confirm that the setup is correct by:

  • Checking that you have received confirmation from the bank that the Customer Unit ID has been changed to 00233077.

  • Reviewing the incoming and outgoing AvtaleGiro files under Finance > AvtaleGiro.

Once the first AvtaleGiro payment installment has been processed, it is important to verify that everything is correct so you receive all payments from your members. If anything is wrong, you can contact support at support@wondr.cc

🧯 Troubleshooting

  • File Submission Errors: Check that the bank is sending files in CSV format and not PDF or fixed-width format.

  • AvtaleGiro Not Appearing Online: This is often caused by the Electronic Agreement Signing not being activated in your bank agreement. Contact your bank to confirm that it is active.